Exchange and return of goods
1. Exchange and return of goods
1.1. Characteristics of the goods sold in the
Online Store shall be specified in the description provided at each goods item.
1.2. Photographs of the goods provided in the
Online Store may not represent the actual appearance, colour, completion or
shape of the goods. Information in goods’ description is of general nature,
therefore, it may not coincide with that provided on the goods’ packaging.
1.3. The Seller is not responsible for
discrepancies between the colour, shape or other parameters of the goods in the
Online Store and the actual goods’ characteristics due to the properties of the
monitor used by the Buyer or for other technical reasons and having regard to
possible reasonable discrepancies in appearance. If the discrepancy of colour,
size or shape is caused by actions of the Seller or a third party related to
the Seller, the Seller shall be responsible for such discrepancy.
1.4. Where the Seller does not provide a
warranty of quality to certain types of goods, statutory warranty shall apply.
1.5. In cases where an expiry date has been set
for certain goods in legal acts, the Seller shall sell such goods to the Buyer
in such a way that the Buyer has the opportunity to use the goods prior to such
expiry date.
1.6. The Buyer shall have the right to return
the goods ordered/bought in the Online Store by renouncing the sale and
purchase contract. In order to exercise this right the Buyer shall notify the
renouncement to the Seller no later than within 14 (fourteen) days after
acceptance of the goods by writing to the Seller‘s email address info@gritija.lt,
completing the Contract Renouncement Form, and transferring the goods to the
Seller together with a document proving purchase (purchase receipt and/or tax
invoice).
1.7. The Buyer shall not be
entitled to renounce the sale and purchase contract and return goods of good
quality to the Seller in the following cases:
1.7.1. The set goods return time
limit has expired;
1.7.2. The item has been in use, is
damaged, has lost its saleable appearance, its packaging is damaged, or the
item returned is not complete.
1.8. Where an item of poor quality is returned, the Seller shall replace it with analogous goods. In case if the Seller does not have analogous goods, the money paid by the Buyer shall be refunded within 72 (seventy two) hours. Defects shall be corrected or goods shall be replace in accordance with provisions of the Lithuanian law.
1.9. Goods may be transferred/returned to the Seller by post, via courier or in the store in which they had been collected.
1.10. In the cases of return of the
goods permitted by the Rules the money shall be refunded to the Buyer within 14
(fourteen) days after the goods return date by a transfer to the payer‘s bank
account.
1.11. If the Buyer has selected a
goods delivery method which incurs an additional service charge, the Seller
shall have to deduct the delivery costs from the refund payable to the Buyer.
1.12. Should there be a price
difference in the case of goods exchange, the Buyer shall pay the difference to
the Seller if any.
2. EXTENDED WARRANTY
2.1. Section 7 of the Rules shall
apply to the acquisition of an extended warranty. The service is provided by
Servisas Plius UAB (SP). The description and price of the services are provided
in the Extended Warranty Certificate (EWC) that the Buyer receives in an
electronic and/or paper format and which forms an integral part of the Rules.
2.2. Responsibilities of SP as the
service provider:
2.2.1. Pay for repairs of the goods
item during the term of validity of the EWC;
2.2.2. Correct any mechanical and
electrical defects of the item that are covered by the manufacturer‘s warranty
provided that the defects arose while using the item according to the
instructions. SP shall pay for the said repairs only according to the factory
configuration. Costs of the work and spare parts necessary for maintaining
functionality of the item covered by the warranty shall be paid for;
2.2.3. If the item had been repaired
three time and still repairs are needed, SP may replace the item. The price of
the new item shall not exceed the price of the goods being exchanged. Replaced
spare parts may be new or repaired and may cost less than the original ones. On
replacement of the item with an item of the same type and quality, SP shall be
deemed to have fulfilled its obligations under the Rules and the extended
warranty contract shall be deemed to have been performed. The replaced goods
shall be covered by a valid manufacturer‘s guarantee;
2.2.4. Only those defects which
have been registered shall be corrected. The repaired item shall be delivered
to the Buyer free of charge;
2.2.5. If the item is returned to
the Seller after the factory warranty servicing, SP shall refund the full cost
of the EWC at the Buyer‘s request.
2.3. Important information for the
Buyer:
2.3.1. The EWC shall only be valid
in the territory of the Republic of Lithuania;
2.3.2. The Buyer shall deliver the
faulty item or send it to the service centre specified at registration (postage
prepaid and parcel insured). The item shall be sent in its original packaging
or shall be duly packed so that it is not damaged during transportation,
otherwise the item will not be accepted for repairs. The item shall be accompanied
by a brief description of the fault, a document proving purchase (invoice or
hire-purchase agreement), and manufacturer‘s warranty – original copy (the
goods purchase date must be clearly visible and be the same as the purchase
date specified in the agreement; serial number must coincide with the serial
number in the warranty document);
2.3.3. In case of replacement of
the item, SP shall be informed, no later than within 10 days after the
replacement date, via email to info@gritija.lt or by calling on No 8 69982000 specifying the
manufacturer, model and serial No of the new item;
2.3.4. A faulty item shall be delivered to a
warranty service centre specified by SP. After the EWC takes effect, the item
shall not be accepted for warranty repairs in the store of purchase unless SP
operator has so instructed;
2.3.5. The Buyer shall retain all necessary
information contained in the item before delivering the item for repairs. SP
shall not be responsible for the loss of data in the item during repairs;
2.3.6. The Buyer may terminate the agreement by
notifying SP or returning the original copy of the agreement to the Seller
within 14 days after the acquisition of EWC and signature of the agreement;
2.3.7. Where repairs are needed for an item of
large dimensions, the Buyer mat request that a repairman arrives to the Buyer‘s
home;
2.3.8. If spare parts are not available to SP,
the Buyer may acquire requisite spare parts from a third party. Such
acquisition costs shall be compensated to the Buyer subject to presentation of
a purchase document.
2.4. Other terms and conditions:
2.4.1. The EWC shall take effect immediately on
expiry of the manufacturer‘s warranty and shall remain in effect until the date
specified in the EWC;
2.4.2. Losses shall not be compensated and
faults shall not be corrected in the following cases: serial number discrepancy
or missing serial number; incorrect connection of components; arbitrary repairs
or modification, or repairs in a service centre other than the one specified by
SP; use of non-original printer ink cartridges; use of wrong power supply;
power failure; dropping the item; damage during transportation; damage to the
casing; theft, abuse or improper use, lack of care, vandalism, damage caused by
animals or insects, environmental impacts (fire, flood, corrosion, sand, mud,
storm, hail, earthquake, other natural disasters); software and related
problems; loss of components not covered by manufacturer‘s warranty; data
reception and transmission problems due to external reasons; recalling or
remaking of products by the manufacturer irrespective of opportunities for
payment by the manufacturer; goods such as electric bulbs, filters, batteries,
toners, belts, drums, developers and ink cartridges; removal/reinstallation of
internal components made in a service centre other than the one authorised by
the manufacturer; cosmetic parts and parts of the casing; cables, wires and
connectors; component/components that have never been covered by the
manufacturer‘s warranty; deformation and rusting;
2.4.3. Labour costs, material costs or other
costs related to loss of data contained in the item being repaired;
2.4.4. SP reserves the right not to approve the
registration. In such a case SP shall refund the EWC cost;
2.4.5. SP reserves the right to replace the
faulty item with an item of similar type and quality even if the item has
become faulty for the first time;
2.4.6. SP reserves the right to refuse to
fulfil its obligations in respect of the goods that were used for commercial
purposes and goods that were used beyond the territory of the Republic of
Lithuania;
2.4.7. SP shall not be liable, in any
circumstances, for any direct or indirect losses (including loss of profit,
termination of business, loss of data etc.) even if SP had been warned about a
possibility of such loss.
2.4.8. SP shall not be liable for
any damage to be paid for or rectified by the manufacturer;
2.4.9. SP shall not be liable, in any circumstances,
for the Seller‘s obligations to the Buyer.